Above our Expectations
My husband was home and said they were very professional, knew what they were doing and made some really good recommendations. We would highly recommend them to anyone looking to have their AC serviced. It went great. Above our expectations. Would highly recommend them.
Honest and Amazing!
3 words for Ryan and his company, HONEST and AMAZING!!!!!! Our old air conditioner finally gave out during the heat wave of July 2013 amid 93 degree temperatures. I called two A/C companies for repair and replacement quotes only to find out that my least expensive option would be $3500-4,000 for a replacement. To top things off we were closing on a new house and selling our existing home within a week of when our A/C unit went out. After feeling defeated I called Plumbing Heating Paramedics. The young lady I spoke with on the phone understood my urgency and sent Ryan out to look at the A/C unit and give us a replacement quote that very same day! Much to my surprise Ryan was not just "another sales guy", rather he was one of the owners of the company! The Employees at this company are not paid on commission and really do right by the customer. Ryan was not only able to squeeze us into the schedule for a quick replacement, but Plumbing Heating Paramedics saved us over $1,000 on our new unit! My wife and I cannot thank you all enough for the awesome job your company did for us. You will be doing any work we need in the future! A++++++
Couldn't Be Happier!
I have not been very impressed with heating and air conditioning companies, or some of the plumbers I have used, in the past. My experience with Plumbing Heating Paramedics totally turned all that around. They worked around my schedule and came out within a week of me purchasing the Big Deals. Bev helped schedule the two Deals - each requiring a different technician - to both come out the same day to save me a hassle. Aaron and Bryce - HVAC and plumbing, respectively - both did an excellent job to me. I had no high-pressure sales techniques applied to me. Aaron in particular gave me some great advice about avoiding paying too much money for unneeded services for my air conditioner, and did more than I thought I had paid for with my inexpensive Big Deal. I was so impressed with both of the gentlemen that came out, I purchased a service agreement for the company for the following year. I typically refuse to do things like that out of distaste for pushy salespeople, but Aaron and Bryce were up-front, pressure-free, and only discussed the services or needs that I asked them to. I couldn't be more happy with the service.
They were excellent and I would definitely recommend them. They had it accomplished easily within that one hour and everything was done completely correctly and it has functioned perfectly ever since. We set up a time and they were on time. I paid for a little bit of equipment because we had to replace a valve and maybe some piping, but it was a very nominal charge. They were extremely reasonable.
Brian was perfectly on time for the appointment and presented himself very well. He conducted the inspection of the units and when he encountered something he thought I should be aware of he stopped and explained what I needed to know. Brian also answered all of my questions in what I thought was a very honest and professional way. Because he took the time to inform me along the way I was comfortable with the reason that additional work was needed. When asked for his opinion/recommendation he was great with giving me the options and then what he thought was best and why. I never felt like he was selling, just informing me. I don't know enough about my home mechanicals to be dangerous, but I am sure I have a company I trust now. I have had my AC units inspected and cleaned by a number of other companies over the years as well as a friend who is in the industry. But never has anyone opened up the outdoor unity and cleaned and inspected it as Brian did...I didn't even know you were to do anything more than hose the thing down. Per my comments, no other company has inspired loyalty, so I have not been loyal to one. That changed today - I signed a service agreement and will have them out again for furnace clean and check when the weather turns. It often turns on the company representative who spends time with you and Brian was OUTSTANDING!
Treated Like a Palace
Two gentleman showed up to install my new water heater and they first put down a construction tarp to keep my floors clean from debris. They had the new unit installed and operating correctly and they removed the old water heater cleaned up there work area they very easy to work with. I have a small home but I was treated as I owned a palace.
I had a small water leak in my air conditioner. My usual provider looked it over and told me that the unit needs to be replaced. They provided two replacement options, which both had a very high price tag. They were ready to do the work right away. But instead of moving forward right away, I decided to shop around before making the investment.
Plumbing and Heating Paramedics looked at it and gave me a very straightforward assessment of the situation: it doesn't need replaced now, but it will probably need to be replaced within the next couple of years. I really appreciated the straightforward assessment without the scare tactics. They also gave me several price estimates for a replacement unit, which were much lower than my normal provider, almost half the price!
If you want straightforward answers without fear tactics along with fair prices, then I recommend this provider.
Family Owned Business
The owner of the company, Ryan, was the only plumber I called who would do an estimate over the phone. Since I knew exactly what needed to be done (I already had one estimate), I thought I would save time by the phone estimate. His estimate
was lower than the high end of the quote and I used an Angie's List coupon to make it super affordable. Paramedic's was
fully booked until Tuesday July 16 but he said he would work me in on Friday 7/12. They confirmed the appointment, called ahead, and were on time. They finished in two hours-my other estimate said it would take four. The quality is great, the service men were professional. Just a personal note: this is a family company, I think Bev who took my initial call is his mother. I liked that the company had a nice family vibe but could still execute a job to perfect satisfaction at an incredible price.
Quick and Knowledgeable
The tech was quick and very knowledgeable. I was very grateful for his efficiency as I had just moved into my new condo and had no air conditioning. I will definitely keep using Plumbing Heating Paramedics in the future.
Couldn't be Happier!
Purchased a hose bib replacement, when we shut of the water main in the house the valve broke and had to be replaced. They took care of it and the hose bib, cleaned up everything. Couldn't be happier.
Timely and Courteous
PHP responded in a timely and courteous manner to my call to evaluate the old A/C units, providing an estimate within 2 days. Prior to performing the work, the company dropped out a mobile A/C unit to cool the front of the house. This was a life-saver for my mother, who is prone to heat strokes. On the scheduled day for installation the PHP crew arrived on time, explained what they were going to do, and quickly un-installed the existing services and installed the new ones. The technician corrected all problems found in the previous install. Wrapped the cooling coils expertly, closing up a gap between placement of the coil unit and the overhead vent that the technician calculated was costing us almost two registers of inefficiency. Now, the system comfortably cools the home within a few minutes. PHP is an exceptional company offering exceptional services efficiently, honestly, and at competitive value. A PHP technician also installed an outside spigot that was leaking. This work also entailed removing old galvanized pipe and the installation of updated copper pipe.
Serious Leak, No Problem!
Technician Aaron diagnosed a serious leak in the system on 6/18/13 and discussed the alternatives: leak tracing, repairing and refilling at very high cost per pound of obsolete freon type or replacing the whole system. I decided that replacing the system made sense. The replacement was scheduled for Friday 6/21/13. Ron and Cody arrived at 8 am and finished by 10 am. They installed a 4 ton AC condenser and new coil in the furnace.
Great From Start to Finish
Everything was great from start to finish. Brian was professional, timely and did a great job explaining things to me and going over everything. I would give an A+ for customer service as well and you could tell he was very honest about his estimate and what steps we should take going forward.
Ahead of Schedule & Finished Fast
Arrived ahead of schedule & went right to work.
Met & greeted by job foreman. All technicians were extremely professional, extremely polite & very knowledgeable.
Removed the old air handler from the crawl space [not an easy job!!] & installed the new air handler and duct work as well as the compressor in the prescribed amount of time.
Never would have known they had been here; left my yard immaculate.
Would not hesitate to use them again for any plumbing or HVAC problems.
Received a nice note from them thanking me for choosing them with a coupon for later use; all signed by the owner.
The Paramedics Saved the Day!
I called Plumbing Heating Paramedics after discovering a pool of water in my basement next to the water heater. I had used this company in the past and immediately thought of them and their distinctive "ambulance" service vehicle. They were able to schedule a visit that same morning. When the paramedics arrived, they checked the "patient", but he was old and could not be saved. :-( A new water heater was installed that afternoon. The work was efficient, neat, and professional. The gentlemen doing the work were very polite and especially kind to my pesky, curious dog. I was also impressed to receive a hand-written thank-you note from the company with a discount coupon for future services. I was very pleased by not only the technical knowledge and ability of the workers but also their customer service. They will be my go-to choice for any plumbing or heating needs I have in the future!
Love This Locally Owned Company!
I have to say that by far, this company is hands down the best one we’ve ever had in our home … It’s taken almost 20 years to find a plumbing and HVAC company that we really like and trust. I highly recommend PHP, and I especially love giving a locally owned company an A+!
Knowledgeable and Friendly!
The technician as knowledgeable, friendly, and great with my little kids.
I Can Rely On PH Paramedics!
I have been looking for a company that I can rely on and I believe I have found that with Plumbing Heating Paramedics. They are extremely professional and very easy to work with.
So Extremely Thorough!
I have been very pleased with their service. They are extremely thorough; more so than any other company I’ve dealt with.
I Look Forward to Using Ryan!
Ryan and the technician were both professional and on time. I look forward to using Ryan for all my HVAC and plumbing needs going forward. We couldn’t be happier with them.
Austin H., Noblesville
Explained in understandable terms what he did and what he found. Made me aware of some problems that may present themselves in the future without making me feel like I had to spend lots of money right away… Really seems like an incredible company!
I was MOST Happy
The service was great. Bryce was very professional, friendly and no pressure to buy which I was MOST happy about … Great service, especially since they also offer to come out and give you a FREE plumbing inspection once a year.
They did a marvelous job on our Big Deal. They did such a good job when something different broke we called them back and they came out right away and fixed it.
ABSOLUTELY Worth the Money!
I purchased an Angie’s List Big Deal for a whole house plumbing inspection. This was absolutely worth more than the $51.00 paid.”
They were good and hassle free. I liked their services and will use the same in future.
Lesley M., Carmel
They are very businesslike and they know their stuff well … I give them a very high recommendation… I can’t think of anything that they could have done better… I have recommended him to my neighbors.
A Very Nice Job
They just did a very nice job. They did what they said they were going to do and did it on time.
Free Annual Inspection!
A gentleman arrived on time and was very profession, polite, and chatty. At the end of the inspection, they offered to do an annual inspection of the plumbing at no cost to us.
They came out and finished the job that somebody else had started but had not finished … We called them and they were here within one hour…The guy was spectacular. He knew as to what he was doing and it showed after having somebody that did not know as to what they were doing.
Price was Lower than I Anticipated!
I thought the price was reasonable if not lower than I anticipated.
Ronnie Y., Indianapolis
On Time and Professional!
Mr. Carpenter was on time and very professional. The whole experience was very positive and we look forward to seeing him in the spring.
Their Service was Great!
Their service was great! I was totally satisfied with the price, the cleanup, and the complete job. I would recommend them to anyone!
They Explained Repair Steps
They went into the crawl space and took a picture of the pipe that had the leak. They explained exactly what they would need to do and the steps to repair.
Bryce worked efficiently, giving me important information as he went. He was very knowledgeable and helpful in educating me about the plumbing.
The technicians showed me areas where my water heater was rusting or bubbling up, and explained to me that this is something that is going to need to be replaced at some point, but no pressure to replace it immediately.
Pearl R., Indianapolis
I Will NEVER Call Anyone Else!
The Paramedics were prompt and kind I would say the best I have ever dealt with… I will NEVER call anyone else out… A+++++++++++++++++++++ COMPANY DONT LOOK ANY FURTHER….YOU FOUND THE BEST!
Willing to Share Knowledge!
My initial impression of this company is very high and very positive. The gentleman that came out was very professional and willing to share knowledge.
They were real informative about things, especially on how to save on heating bills. They were very nice and seemed to be really honest.
Everything was Perfect!
Everything was done perfectly! They were very nice and very clean!
Great Communication and Reliability!
The best part about this experience for me was the communication and reliability of this provider — both the office and the professional who came to my home. From start to finish, they communicated with me and let me know what to expect.
Joseph & Mary L., Carmel
We are extremely pleased with this company. He was so helpful and took lots of time to make sure we were satisfied. How great is that. We will use them again.
I WILL Use PH Paramedics Again!
It was my first time purchasing the big deal and I will do it again if my experience continues to be as good as this one. The work I needed done was completed at a reasonable price. I will use this company again.
What Great Service!
I would recommend this company to anyone. What a great service and professional company!!
One of the Best Experiences!
“Amazing. I would recommend this company to anyone without reservation. The staff were on time, pleasant and willing to listen to questions. Cleaning was thorough. Very professional staff. One of the best experiences with a “Big Deal” on Angie’s List.”
You Need to Call Ryan!
If you want your heating or plumbing job done right, on time, by true professionals, you need to call Ryan at Plumbing & Heating Paramedics!!!
This Experience was Fantastic!
Overall, this experience was fantastic. From start to finish, extremely professional! I would use this company again and not hesitate to recommend it at every opportunity.
They are Courteous and Kind
He was very pleasant, he was courteous and kind, and he told me upfront that he doesn’t work for commission and that he wasn’t going to try to sell me on something I didn’t need.
A Small, Honest Company
A smaller company – very honest and knowledgeable, compared to larger company we’d used for service. We would hire them again & recommend to others.
Nice to See a Family-Run Company!
His guys were out to my house within an hour or two, even though it was snowing and the roads were getting messy. Nice to see a family-run company taking care of its customers so well!
Thank You, PH Paramedics!
A few days later we got a nice card in the mail thanking us for the business. I was the one doing the thanking!
They Came Out the Same Day!
I arrived home from a business trip to discover that the faucet on my shower was leaking (literally streaming water). I called Plumbing Heating Paramedics and they came out the same day! They were able to fix the problem very quickly and showed me what the issue was. The service tech was very professional and nice.
They Could Not Have Been Nicer!
The plumber (Mike) could not have been nicer and dealt with the problem in a most professional way. I highly recommend them.
I'd recommend PH Paramedics!
Although I didn’t have an emergency, they really take the “paramedics” part to heart and are willing to be there if something comes up at any time. Seemed very knowledgeable – as I expected them to be – regarding what happened to the the water heater as well as the faucet, and both were fixed quickly. I’d recommend them.”
Installation was Smooth!
Installation day went very smooth. They arrived punctually and within moments were already starting on the job. The two installers (including Owner’s Father) were both professionally dressed, not sub-contractors, arrived in company vehicle, did not smoke on worksite (very important to us), and treated us with high respect
Thoughtful and Professional!
Incredibly thoughtful and professional. I am in the process of using them again to install a sump pump and I’m sure that the experience will be just as positive. Thanks guys!
Aaron showed me everything he was doing, leveled the outdoor compressor (which another company had told me they would charge extra for), and did a very thorough cleaning of our system, indoors and out. We had been paying more per year for another company to come and do a tune-up, and they had never done the kind of thorough cleaning that Aaron did.
Polite and Professional
“When I called, the lady was very polite, and the gentleman that came was professional and courteous and answered all of our questions. We now have a contract for future plumbing needs, this company is great”
“Made it from Noblesville to Greenwood in 40 minutes from call. Response from two counties away was quicker than what I’ve gotten from southside/Greenwood plumbers. And the problem was quickly identified and solved.”
PH Paramedics "Gets It!"
“WOW! Once in a while you run into a service company that ‘gets it.’ My hot water heater quit working at night. I called Plumbing Heating Paramedics the next morning and they made every effort to get to my house in the same day.”
I Was VERY Satisfied
“I used the Angie’s List coupon I purchased a while ago for two hours of service. Plumber arrived on time and was very professional and helpful. I had only planned to have the faucet installed and the softener checked. He informed me that I still had quite a bit time left and asked me if there was anything else he could do. So I had the water heater flushed as well. Very satisfied with his service.”
When you need heating and cooling solutions in Indianapolis choose the customer care experts and call and speak with Plumbing Heating Paramedics today.
Once we agreed on the scope of work and price, him and Brice (lead plumber) came out to do a material list and walk through every step of the project. Very professional team!
They then came back and did the install flawlessly! Now I have unlimited hot water and I never have to worry again about running out of propane for my outdoor grill!
Thanks Ryan and team!
They are family run, and really care for their customers. There work is great and they are always on time unless something comes up. Then they will call and let you know they are behind. 99.9 percent they are on time. I highly recommend plumbing heating Paramedics.
They checked out the problem we were having in a timely matter. Brian also went to the extend of explaining and answering all the questions I had and went through a few steps to make sure we were checking out our systems properly & that it was working how it should. He made great suggestions to help fix our issues! We look forward to working with them in the future!
I have enough experience in this kind of work to be dangerous and I can tell you that our tech was very fast and his work was neat and professional. The price was very fair and I will absolutely call them again when we need help in the future .
The workmanship is stellar and the professionalism of the guys when they were here was beyond reproach. They were very honest and did not try to push me towards repairs that I did not need. I would highly recommend them for all of your HVAC and plumbing needs.
We converted from electric to gas heat. The conversion when very smooth and everyone who worked on the conversion did a fantastic job. We are very pleased with the results.
We've lived in our home for two years now. We bought this twenty year old home knowing we'd have a few items on our punch list. We've had two really great experiences with PH Paramedics to address our aged HVAC system.
1) Last year, in the middle of summer -- our A/C went out ON A JULY 4th HOLIDAY. It was hotter than a skillet out so we bit the bullet and looked for someone to come out for an emergency call. On a four day holiday weekend.
Plumbing Heating Paramedics rolled out and identified our issue immediately. As luck would have it, we simply needed a new capacitor and the technician had one on their truck. He went out of his way to find ways to save us money and we were back in the game with a cool home in no time. They bought us time to deal with our old unit and we really appreciated that.
2) Yesterday in the middle of a cold snap our heating flaked out. PH Paramedics came out again and addressed some quick fix issues but gave us an honest assessment about where we stood. We had options from getting by with that call to scheduling maintenance to patch up our aging system to scheduling a quote to discuss a complete HVAC replacement. We decided to schedule a quote and the owner, himself, came out to inspect the situation himself that day.
What can I tell you about Ryan?
I met this man once but he was an immediate ally. He took the time to give us three options and thoroughly explained the pros and cons of each. I so admired our experience with his company in the past and the radiant integrity of Ryan that we cancelled a scheduled quote with another company and put cash on the nail that visit.
The next day the technicians who installed our unit were courteous, professional, prompt, and finished their work three hours ahead of schedule.
We feel we were able to make an informed decision on what we needed and forged a valuable relationship with a company we trust. Plumbing Heating Paramedics has our business as long as they are in town.
Value. Integrity. Honesty. These guys have it all where it counts.
One other note -- every technician who has ever visited us loved their job and enjoyed having the latitude to do right by us instead of simply making a sale. If all you need is a quick fix, these are your guys. If you need a complete overhaul, these are your guys.
We will definitely call Plumbing Heating Paramedics again and recommend them to our friends, coworkers and neighbors.
Another plumbing crisis solved by PH Paramedics. I recommend them to anyone in the Noblesville/ North Indy Communities.
I continue to use this company because of these qualities in their employees.
I feel very comfortable recommending their services and plan to use them for my future plumbing needs/projects.
We were upgrading our both cooling and heating units from a single zone to a dual zone configuration due to our upstairs being considerably different from our first floor. During the quote process, they uncovered some serious engineering issues concerning duct work going upstairs.
Of my 3 quotes the sized my house at 2.5 ton while everyone else quoted 3 ton systems. They also came in and measured air flow before and said redoing the ductwork connected to my heating and cooling system would get me the gains I needed to make our house comfortable upstairs.
Ultimately, their implemented solution was a high efficiency furnace, more efficient ac, zoned my first and second floors, added 2 vents to my basement, and doubled air flow to my second floor! My house has never felt better!
If you are considering a solution for your house, these guys should be seriously considered. They are competitive and really want to make sure you are happy with your purchase.
The technician, Dan Craig, was excellent!!!
unit. Had all parts to complete the job quickly, Will use again
The installation crew was prompt, courteous, knowledgeable, and an honestly fun group to be around.
I believe I have found an excellent partner in Plumbing Heating Paramedics.
Truthfully, I called your company by accident and was a bit leery. After this experience, I will be sure to be a repeat customer and have already recommended you to a friend.
Thank you for all around good customer service.
In addition to the professional and courteous service by the gentlemen that did the work (thanks, Jeff and team), I must give a nod to the owner who made the wise decision to honor a $100 Angie's List discount in its entirety, rather than netting it against a standard $69 service call fee (which they otherwise waive if the work is done). Thanks.
Thank you PHP for your quick response!
Brian and Austin, who cleaned my duct work (which needed it badly due to remodeling along with the fact that my house is almost 40 years old and never had the duct work cleaned), did an amazing job as well.
They all were very friendly, professional and cleaned up after themselves.
I would highly recommend using Plumbing, Heating Paramedics!
Sincerely a very happy and satisfied customer...............
Eric & Amanda Wilson
This seems to be very rare these days!
Rollie & Dana Harrison
I could not be more pleased. The appearance and attitude of the workmen was A+. Their workmanship was exceptional. In fact I was so pleased to find out the plumber had installed the equipment when our Condo was built.
They all did not waist time but jumped right in and began to work immediately. I recommend them highly.
I would definitely recommend this company! Great customer service! They went over and beyond their duties!
Again thank you very much!!!!
So now we know to save and be ready.
Mike corrected a defect from a previous repair (not PHP) and even came back later that summer evening to check on a suspicious sound (piece of tape from same previous repair). We will strongly consider PHP for our future needs!
The system itself will take time to see if bills are reduced, but it's working well and we now have a humidifier.
Yay for us as both happened today. Gladly, we are back up and running after the quick response from Plumbing Heating Paramedics. They were incredibly kind, knowledgeable and didn't take us to the cleaners on a day like today.
Very pleased.....definitely 5 stars!
PHP came up during my search for HVAC replacement and work when our heat pump went on the fritz. Our heat pump was around 11-12 years old and was running on borrowed time and finally started to kick the bucket. PHP had the best rated reviews of any company I looked into so I gave them a call to come troubleshoot our issues. The first tech came out and was very honest about everything going on. He laid out 3 options of what he though we could do to fix it, band-aid it to buy more time, and to replace it. They wanted to come out a second time once the heat pump defrosted and double check it as well as quote me for any future work.
We decided to replace the heat pump so they sat down with us and quoted us 6 different systems. 3 with gas and 3 with electric. Gave us an all in quote that included all the work so nothing was hidden from us and explained everything very thoroughly. The quotes were exactly what I expected price wise, they didn't gouge us or try to up-sell us on anything to make a quick buck. We did not previously have gas to our house but had it run before the replacement started. All the members of the PHP team were very patient and helpful with getting things scheduled. I am pretty sure I have had every member of their field team out to my house as well as talked with every one of the office workers during this entire process. The owner of PHP even gave me a call to walk me through the process and answer any questions I had and was super nice. The install team was in and out in less than 8 hours, they removed the old system and installed the new system super quick. All the different members of the install team walked me through each of their parts when they were complete and explained everything they did and asked if I was happy with the work. Once completed they told me they would be back once the gas meter was connected to test the gas part of the system. They stuck to their word and were there on time, tested the gas and made sure the system was working as intended.
Turns out our return wasn't big enough to get the system flowing at full potential so they added a second return at no extra cost to us. At no point were we ever left with any questions or worries. PHP really pulled through and are totally the company their reviews say they are. We will be using them for our seasonal checkups as well as any future work we need to have done. I don't remember the names of all the techs and office workers that I worked with but want to thank them all for their great work.
Quickly at a reasonable cost. Would recommend to anyone. Bryce was our technician and he did a great job
PHP had given me an estimate several years ago then I continued to research my water softener and sump pump options. I called PHP back for them to do the work , because they had ideas that made the most sense, they paid attention to codes, and I never got the impression I had to buy a certain system, nor do an upgrade that was not necessary. The person a few years ago, (and this time, Bryce) brought pictures, to explain the options, explained which he thought would be most suitable, so I found his logic and no pressure discussion of options, to be exactly the person and company I wanted to do business with. I highly recommend Bryce, Heidi, and PHP
12/17/18 Just needed them again for a busted outdoor faucet. Done and fixed in 30 minutes. These guys are tops!
Daniel Craig did a great job. Worked all day to replace a gas water heater. Appeared very professional and skilled. Kept me informed along the way of the removal and installation. Friendly attitude. Daniel was on time this morning. Thank you to Daniel and Plumbing Paramedics.
Their staff is prompt and professional (calling ahead with an ETA and showing up early for each visit). They go the extra mile to make sure I fully understand how to operate new equipment, know the maintenance schedule that should be followed, and provide useful tips/recommendations for how to configure the softener to work best for my house.
All in all, I am extremely pleased with Plumbing Paramedics (particularly with Austin who has helped me out twice now)! They're a great service provider in the Indy area and definitely deserve your business.
Our technician, Bryce, was the nicest guy you could meet. Came after-hours and cleared out our drain quickly. He even went out of his way and replaced a PVC pipe for us under the sink at no cost. Very upfront and extremely professional. Definitely will use them again!
Austin was excellent .
Excellent communication throughout the repair process. The repair team was always on time and called me with an arrival time 30 minutes prior to arrival.
I highly recommend Plumbing and Heating Paramedics to others.
7/5 - update!! Plumbing Heating Paramedics saved the day again...both bathtubs had backed up. Bryce was so friendly and professional and helped me find the best, cost effective solution to my problem. I would highly recommend them and will use again (hopefully not soon)
when your sink is clogged, you aren't having a great day. Austin and the Plumbing Heating Paramedics team made the process easy and saved the day. They were prompt, pleasant, and professional. I would highly recommend.
They also ran a camera to show me where some tree roots were removed.
They also gave me some tips to combat additional tree roots in the future which I greatly appreciated.
They suggested using a flushable drain clearer and root kill in it such as bio clean.
I have never heard of the Plumbing Paramedics and when they showed up in this paramedic truck that looked like an ambulance for plumbing, they certainly stand up to the reputation for superior quality and professionalism. Something that I thought was gonna cost us a whole lot of money cost us $288. Made our day. So if you're looking for a professional affordable plumber these are the guys, it's a small family owned business located in Noblesville. Thank you Austin and the Pkumbing Paramedics.
They've also helped us with a frozen pipe break replacement and it was a very easy and simple process, that was also affordable. We have an annual plan with them and will continue to do so.
He explained everything about our system and answered any questions we had. He also scheduled us to have someone come out and give an estimate on a new system and duct work cleaning making it one less phone call I personally had to make. HIGHLY recommend using this company as it's been nothing short of amazing customer service! (Plus they're also very reasonably priced!)
That was my reality today. So, at 7am, I called Plumbing Heating Paramedics. At 9am, the tech, Mike, was at my door. Within 20 minutes the defective part was replaced and we had heat once again.
Mike was incredibly polite, extremely knowledgeable, and ridiculously prompt. He replaced the defective part, and didn't try to upsell me parts I didn't need. Prices were reasonable too.
Plumbing Heating Paramedic now has a new "customer for life", and I would not hesitate to recommend them!
We also bought our a/c unit from you guys this year and you did a fantastic job on the install.
Thank you. I always recommend you guys when I have the opportunity.
3/15/18 - Frank was great too. Very thorough and personable. Did a great job!
Brandon also came to do the plumbing inspection. He had a little more to do. Found a couple of drains running slow and pulled a bunch of my daughter's hair out of them. This alone seemed like a lot because it is so gross, but he didn't seem to mind. The home run came when he asked about my water pressure. Seemed a little low in his opinion. It has been the same since we moved in so I figured it was fine. He wouldn't let it go and eventually found a flow adjustment on our main shut off valve. He cranked it up a bit and the pressure is awesome!!!
It's the little things that keep me spending money with a company. These two guys were awesome and their service will keep me spending my $$$ at Plumbing Heating Paramedics. Great job!!!
I cannot stress enough how much I recommend this company! Honest, fairly priced, polite, professional! Do yourself a favor and go with plumbing and heating paramedics! You will be so glad that you did!!
They also represent the finest lines of products which is extremely important to me.
Great company /Highest recommendation 5 STARS
My air conditioner was just serviced for the cooling season by Brian and he did an excellent job. I have been very happy with Plumbing Heating Paramedics over the last 8 years that I have used them for two different homes.
On 12/5/2019 Dan Craig from PHP did the annual check up on my plumbing system and he did a fast efficient job of inspecting the water softener, backflushing the water heater and checking the rest of the system. I highly recommend Plumbing Heating Paramedics.
After reporting back to Brandon the unfortunate news, Bryce came out with a updated smaller snake and ran it approximately 30 some feet into the main drain to the septic tank. He filled both sides of the sink full of water two or three times and we observed the water flow into the septic tank!!!
Both men were professional and had a friendly Decor with me.
My Daughter, who works with a very well known Realtor Company recommended your company to me. My wife and I are very pleased with the service provided and will definitely keep you in mind with any other plumbing issues.
Thank you so much
Today they came out and did their complimentary service check before winter, which is part of their warranty coverage. Overall, I couldn't be happier and am glad I went with them. 10/10 to Ryan and his incredibly professional staff. Looking forward to working with these guys in the years to come. They have definitely earned my trust.
Didn't rush.. did the job right.
Will call again. (..already have...)
10-11-19 I had Plumbing Heating paramedics come out to look at our furnace and air conditioner both of which are 12 years old and bothe have issues that need to be re I paired. I received a quote from them and I'm going to have them install new units for me. I've been with them for about eight years and I'm real happy with their service.
I will definitely use PHP again!
The second visit was to replace a split pipe and add a shut off valve to an outside spigot. Once again, I was happy with the workmanship.
Just completed a third successful use of PHP...9/8/18: Bryce replaced my mom's leaking hot water heater. This company is professional, timely and took time to answer questions, even on a Saturday!
Since the last review, we have also had PHP to install a back-up sump pump. Austin was the man once again. He did a great job; professional, courteous, helpful and skilled. Highly recommended.
Just came out again for our air-conditioner this time. Unfortunately we need a whole new unit instead of sending some salesman to talk us into something we didn't need the owner of the company himself came out and spoke to us. Gave us three options and now I just need to discuss with husband but very quick and great customer service .
We discussed the work plan before they began, walked through the basement to the three sites they were going to be working on as well as in the kitchen were they were going to bring in a gas line for a new cooktop. Periodically they would give me an update. They completed the job in the expected time and cleaned up the work sites. And very important: Bryce explained what work was involved while walking me through the three areas. An excellent experience especially given my encounters with other plumbing companies.
He arrived on-time and he and his associate were very courteous, meticulous, and clean, putting on foot covers to come into the house without being asked. The work was performed with alacrity and professionalism. I felt very comfortable with them working in our home, even when they were using jack-hammers!
I could not have been more pleased with the quality of the work and the quality of the people doing the work.. The price was fair, and I am definitely calling this company again for any plumbing need I have.
Just had the guys out again to install new bathroom fixtures. Great service, great price
I highly recommend
Used them a second time and Cody was very professional and quick to fix the problem. Will call these guys again next time.
Someone else is coming tomorrow for a permanent fix. When the system was put in, it was freezing cold outside so I can understand how this might have happened
Thanks a million for your kind assistance!
Today (Aug 28), PHP installed a new kitchen water faucet and a stop valve in each bathroom. Looks great and no more leaks.
I definitely recommend Plumbing Heating Paramedics for any Plumbing work/repairs you may need.
Frank was great! Very friendly and knowledgeable. Explained everything he was doing and why. Gave great advice for things I could do to help keep things running properly.
This repair involved replacement of a 6-yr old water heater that had a 7-yr warranty. The plumbing company that had installed the unit was no longer in existence.
Aaron at Plumbing Heating Paramedics had become available sooner than the original assigned technician, so he called and was able to begin and finish the job earlier than expected. I paid for the service call, which is less than others, and for the labor & upgrade fee to receive a new water heater with brand new 6 yr warranty.
They were prompt, reasonably priced, professional, respectful, and excellent communicators, and removed the old unit. I was very pleased with the completed work.
Having no HVAC knowledge to speak of it was refreshing to have someone who clearly had the upper hand not take advantage of you. Getting an explanation in layman's terms of how the AC and heating system operates and what determines value and efficiency was something I wasn't prepared for but was very happy that Ryan took the time to do for me. At the end of the day I knew exactly what I was purchasing and why it was going to be worth the investment for our home.
I highly recommend this company to anyone with HVAC issues as you will be treated with respect and with honesty. And, you will only be sold what you need - not what will put the most money in the company's pocket ... which is an unfortunate rarity these days.
Used again for a water heater installation. Once again, very professional. They called when they were on the way and arrived on time. They had everything necessary for the installation, and everything went smoothly.
I still highly recommend Plumbing Heating Paramedics.
We have used Plumbing Heating Paramedics for a new heat pump and furnace, and for annual maintenance on plumbing and HVAC systems. Still very thorough and professional, and we still highly recommend them.
Once I made my selection, he quickly got to work and finished the job quickly and professionally.
I would definitely recommend these folks for any plumbing and/or HVAC work.
Thank you for taking care of our install in the amount of time that you stated it would require.
Very satisfied, highly recommend .
Thanks again from the Jordan's
Came home to a hot house after work. Called PHP and had tech Frank out thirty …Second time using Plumbing Heating Paramedics and had another great experience.
Came home to a hot house after work. Called PHP and had tech Frank out thirty minutes later. Frank quickly and accurately assessed the issue, made the repair and had my house cooling down by the time he left.
Very happy with the service, promptness, and ability to make repair so I can get back to enjoying family time.
Ryan was the first person to come out to the home for a quote. I mentioned the above to him up front, and he respected that. Not knowing much about HVAC systems, we ended up having a heating/cooling 101 session. Ryan was able to put it into a clear language I understood.
He offered 3 easy to understand, transparent options which included details about equipment, price, and payment/finance options.
When he left the house, I had pretty much already decided I was going to do business with him. The 3-4 other companies that came to sell me a system (notice how I said sell), made the decision that much easier. Ryan was the only company to follow up, too!
A year and 1,000 questions later, I just had my system installed by Ryans professional, efficient, CLEAN technicians. I couldn't be happier.
I think I could have paid less for a system from another company, but not enough less to make it worth going with anyone but Ryan.
Air contditioning needs
We decided to replace our entire HVAC system and received several quotes from other Vendors. PHP came in with the most competitive bid for the highest-quality equipment. There was no pressure to buy and the first price presented by PHP was better than the price I haggled with the other sales reps. Not to mention, PHP was the only company we received a bid from that used equipment made in the U.S.
They couldn't install my new HVAC for a week. In the meantime, Brian tried to get my old AC up and running temporarily. When it totally failed, he came out and brought us two portable AC units that kept areas of the house at a reasonable temperature.
Skip and Kyle installed our system. They were very polite, professional, and worked quickly and effectively. Our house was 86 this morning and now, 2 hours later, it's down to 74.
I couldn't recommend a better company and could not have had a better experience. PHP gained a lifetime customer over the past week.
Adding to this post as I had them come back out for another problem with a tub drain and once again saved the day!!
Ask for Austin Walker, great guy and he knows how to get the job done!
Cody Jordan installed our furnace and did a great job! All service was timely and professional and he explained our new system to us which was really helpful.
Our water heater installation also went without issues, and we are happy with the quality of the products installed, as well as the customer service throughout the process of working with PH Paramedics. I never felt pushed to buy, or as if I was being 'sold'. Ryan genuinely cares about his clients and wants them to do what is right for their home and budget.
I would 100% recommend this business to others!
Installation took less than 8 hours. Everyone worked well together, and they were all receptive and helpful answering any questions I had.
I'm looking forward to many years of worry free heating and cooling, and also energy savings and comfort!
Just had Bryce out to fix our our upstairs sink. In and out in under an hour and was extremely friendly and helpful!
Their personnel are friendly and professional. Their experience saves you money. They fix the problem permanently or offer suggestions to help you avoid another. They are the only plumbing service I would ever use.I've worked with them recently on repairing a part in my 7 year old furnace, and also a hot water heater. They always provide prompt and knowledgeable service, and do their best to save you money. The furnace repair actually came under the original quote, by about $100. They don't waste time getting the job completed, to your satisfaction. I wouldn't trust anyone else to do plumbing or HVAC work.
I have always had good luck with this company. I also use them for plumbing.
Mat ( plumbing inspector) very knowledgable and helpful.
Michael( H&A ) does a great job.
Very pleased with all aspects of service .thanks!
Very happy to find this company. Would recommend them to my friends and family.
Anyway, long story short, Heidi was awesome and I'll ask for her everytime!
- Heather T., Fishers
He was professional, polite, and communicated well.
We would hire them again.
In just a matter of two weeks, we needed a hot water heater and then outside faucet replaced. Bobby was out for both, he was fantastic, courteous, and professional. He thoroughly explained everything, and was on the ball. The pricing is great. I will certainly recommend Plumbing and Heating Paramedics to anyone.
I would highly recommend using Plumbing Heating Paramedics for all your HVAC and plumbing needs. From ownership to the installers and services techs they are a top shelf company. The installers and services techs are friendly, knowledgeable, courteous and exceptionally neat.
I couldn't have asked for a better experience.
At the same time, Mat was examining an error code on our tankless water heater. He ended up having to call the company's tech support because our model was older. He was also very professional and pleasant.
We weren't anticipating these issues when we bought our beautiful house, but I'm so glad that we called PH Paramedics. Both men were knowledgeable, friendly, and even good with our crazy dog!
Day of the install 5 workers were at the house 8 am sharp. They worked continuously until the job was done. Everyone I spoke with was very professional and friendly. The unit was installed neatly and they left the house clean.
Thanks again, Uncle Larry
I am not related, I'm just an old man and that's what I'm called.
The owner of the company, and later, a team of technicians, all came by and managed to get a great new system installed under their time estimate and thankfully before any bad weather hit.
I would strongly recommend these folks to anyone needing HVAC work done.
Hoping to not need their services again, but I know who we will call if we do!!
Ready to go
I continue to be very pleased with their work. I have been using them for three years. Bob Z
Great people to have your work done
The other thing I greatly appreciate is how they are friendly towards my dogs and do not mind giving them loving while they are trying to work.
I highly recommend them!
Very professional and knowledgeable.
I would definitely recommend Plumbing Heating Paramedics, and will use them again.
UPDATE: Just had my annual furnace inspection. Frank was great! PHP once again did a great job. Very transparent and don't try and "sell" you. They diagnose and prevent. Nice to have peace of mind with their service.
I can't recommend them enough.
Easy to work with plumbers would have back out to work on future problems.
The free mainline inspection after emergency clean out great deal.
MATT NEWBY IS AWESOME!!!!!! He got the job done within a couple of hours, he knows his work!!!! I highly recommend your company!!! Thank you!!!!
EDIT - After placing this negative review, I was called back by the lady I spoke to and she said she talked to her manager after reading my review and got approval to get me a free estimate, considering my situation is a "gray area." I've updated my review and will update it again after the estimate and/or service. Thank you for the prompt response.
Original review - Website specifically mentions "Free means FREE.
With PHP, there is no fine print or disclaimer when it comes to free estimates. At PHP, there are no strings attached, and no hard sell tactics." Called in about an issue with my sump pump drain, immediately told it would be $40 for a "Service Call" no option for an estimate. I guess there is fine print and a disclaimer, they just don't show it on the website.
Our first experience with Plumbing and Heating Paramedics was terrific. Austin was friendly, helpful, knowledgeable, and professional. He did a great job replacing our water heater and advising us on how to select a new toilet and then completing its installation. We will look forward to working with Austin again on our home maintenance!
The costs were right in line (if not lower) with the best companies in Central IN, but all the things Bryce brought to the table makes PHP the best I've encountered for Plumbing yet providing us fantastic assistance.
Thank you PHP and thank you Bryce for showing why you deserve to be our only service provider for plumbing and HVAC needs from our family. 10/10
Even after getting a softener a step up from their base model, their cost beat Mr. Plumber by a lot. A lot lot. Like ~$1300. Add in their knack for explaining everything in great detail and you have a company that just gained a client for life.
05/18, AC broke down in the middle of night. Inside air circulating, but the outside compressor was not working, thus no cold air cooling the house indoor. Called PHP in the morning, was put on the after-hour service of the same day. Few hours later, Bryan called and said he's in the area and can stop by to diagnose the problem within 25-30 min so that I can avoid paying extra for after-hour and hopefully get AC back to work earlier. Bryan showed up promptly, answered all my questions about existing AC and potential replacement recommendations, diagnosed the problem quickly (blown capacitor in the compressor and burnt wires), quoted a reasonable price, and fixed the problem within 30 min.
Based on my previous experience, I signed up for their service agreement, knowing that they are a group of honest professionals who perform good work at reasonable price.
And, Frank and Eric are the HVAC guys for you!
3-12-18 Update: Skip and the guys did a great job of installing our new Trane HVAC system. Excellent experience.
8-27-19: Another excellent semi annual plumbing & HVAC service visit, this time by Brian.
Don't hesitate to use this company.
(Original post) When I rate a service company (like a plumber) I consider two major factors: 1) did they get the job done right the first time in an efficient manner, and 2) were they professional and provide good customer service. In both of these categories I would give PHP all 5-stars.
We have a completely plugged kitchen sink on Friday night (about 9pm) and the Easter holiday weekend just starting. So we couldn't wait until Monday to get it fixed. We found PHP on Angie's List with a great rating and called their after hours number. They had a tech, Brandon A, on the way within 5 minutes, and he was here a few minutes later.
Brandon was very professional the entire time he was here, but also very friendly. I felt very comfortable having him in our home. He was very good about always wearing protective booties and even cleaned up under the sink when he was done. He worked quickly to find the blockage and fix it.
Given the late hour I was very pleased with the reasonableness of their service charge, and the fee for his work.
We will certainly call them again should the need arise. Thanks PHP!
10/12/2016 our second experience with this company - amazing service we had our water softener burst n clogged all water lines with these pieces of ion exchange resin Matt did an awesome job spent lots of time cleaning all the dinks one by one very impressed with his knowledge and top notch service
11/16/17 our next experience with this company and in particular with Mat Newby - he is indeed an amazing professional and his customer service skills are of highest quality very impressed and grateful for his excellent job
Brandon did a great job, including resetting a loose toilet with a broken flange. And he explained each part of the inspection along the way.
I would recommend PHP for plumbing services.
Because my water heater is on the opposite end of the house from my master bath, it used to take well over a minute to get hot water. Ryan suggested they also install a waterline that is constantly circulating hot water to my master bath and now I have instant hot water! I mean in 3-4 seconds. Yes, it cost a little extra to do that but I figure what I am saving in not having to run the water for so long I will eventually pay for the additional cost.
Overall I would rate my experience has excellent! The plumber who did the work, Bryce, he was great and listened to all my concerns and hooked everything up just the way I preferred. PHP was also good enough to come back and work on securing some of the old copper pipes that were not done really well when the house was built. And yes, there was a fee for this but that's OK, the fee to do this was very reasonable and I understand businesses have to make a little money to STAY in business.
PHP will definitely be the company I call when I need more work done, and I suggest you do the same!!
Will always use for our plumbing and havoc needs!
I am even more delighted to have learned that they offer Trane heating and cooling products! Remember folks, it's hard to stop a Trane!
Richard Mason- Fishers, IN
No interest for the life of the loan! Are you kidding me? I qualified for the financing. The work was completed in record time. I even had them replace my 15 year old water heater. It was included in the finance package. PHP, you are truly a Life Saver! The Quality of workmanship, Cleanliness of the areas after completion, Profesionalism. It's so seldom I get what I pay for. I don't have a single complaint, only praise!
12296 Cultured Stone Dr.
Fishers Indiana, 46037
We seldom get to deal with such a great group of people.
We decided that even though it would cost us more money than we intended to spend initially it was really time just to update the problem spots.
They have worked a total of 3 days and already have much of the work completed. I picked out the new tile and faucets and they are on track for almost a full remodel to be completed in a week. (I hope to do the vanity and cabinets later). If I can update my review I will in the future to show a picture of what they did. I don't want to give away the price yet because I think you'd be amazed at what you can do on a budget! Ask for Randy for your remodel needs ladies!!
Technician Bryce seemed very knowledgeable and friendly
We even signed up for their annual service agreement, which I would also recommend to anyone.
Overall, I am very pleased with the experience we had with PHP. It seems like a good service company is so hard to find these days. If we have any issues with our A/C unit, furnace, or water treatment system down the road, I won't hesitate to call them again! The PHP crew is really good, and you can trust them!
Ryan and team are exceptional. They are accessible with questions, quick to arrive when an issue surfaces, and their HCSA program has saved us $$ on every visit. It's never fun to have an issue, but they always handle it with professionalism and ease.
Today, our HVAC tech Brian was quick to diagnose a faulty sensor on our heat pump and went to work on getting the replacement part for us. He thoroughly explained the issue, the solution and the accompanying cost.
I highly recommend Plumbing Heating Paramedics for all of your HVAC and plumbing needs!
I would trust this company to do work in my home. Waiting on American Home Shield to approve the work. Wish me luck.
Don't like the plumbing pricing that charges a flat rate. Will probably go back to the older plumbing individuals that don't have all of the overhead built into their pricing.
I had used this company previously to install new water heater and remove the old unit and felt they charged a very fair price for that work.